Terms & Conditions

Prompt Information Technology is a South African web design and development studio providing websites, landing pages, and optional AI and 3D integrations.

Registered name: Prompt Information Technology (Pty) Ltd. Registration number: 2026/626541/07.

Contact: info@prompt-it.co.za for new work, support@prompt-it.co.za for existing clients.

These terms, together with your accepted quote, form the whole agreement between us. Where the two conflict, the accepted quote takes precedence.

All work is quoted at a fixed price for a defined scope. We do not bill hourly.

Quotes are valid for 30 days from issue unless stated otherwise.

A project begins once you have accepted the quote in writing and the deposit has cleared.

Work outside the agreed scope is not included. If you request additional work, we will quote it separately before proceeding — you will never receive an unexpected invoice.

50% of the project fee is payable as a deposit before work begins. The remaining 50% is payable on completion, once you have reviewed and approved the finished build.

The final payment is due before the site is deployed to your live domain.

All fees are quoted in South African Rand (ZAR) and exclude VAT unless stated otherwise on the quote.

Invoices are payable within 7 days. We reserve the right to pause work on overdue accounts.

Deposits are non-refundable once work has commenced, as they secure your place in our schedule and cover initial discovery and design work.

You agree to provide, in reasonable time, the content, brand assets, access credentials, and feedback we need to complete the project.

You confirm that any text, images, logos, or other material you supply is either owned by you or properly licensed for this use, and does not infringe anyone else's rights.

Timelines assume timely responses. Where a project stalls because material or approval is outstanding, the delivery date moves accordingly.

If a project remains inactive for more than 60 days due to outstanding material or feedback from your side, we may invoice for work completed to date and close the project.

Indicative timelines are: landing page 1–2 weeks; full website 3–5 weeks; AI integration adds 1–2 weeks; 3D visual work adds 1–3 weeks.

These are estimates made in good faith, not guarantees. They depend on scope, your response times, and third-party services outside our control.

Each project includes one round of revisions after the build is presented, covering refinements within the agreed scope.

Further revision rounds, or changes that alter the agreed scope, are quoted separately.

On receipt of full payment, you own the final website — its design, content, and custom code — and we assign to you all rights we hold in it.

Until full payment is received, all work remains our property.

We retain ownership of any underlying tools, components, techniques, or code libraries we developed before or independently of your project, and may reuse them. This does not affect your ownership of your finished site.

Third-party components (frameworks, fonts, plugins, stock assets) remain the property of their owners and are provided to you under their own licences.

Unless you ask us not to, we may display the completed work in our portfolio and reference you as a client.

Your project may rely on third-party services — hosting providers, domain registrars, AI model providers, payment processors, and similar.

Where an AI assistant is included, messages sent to it are processed by a third-party AI provider. See our Privacy Policy for detail.

We select these services with care but do not control them. We are not liable for their outages, pricing changes, policy changes, or discontinuation. Where a provider changes materially, we will tell you and propose an alternative.

Maintenance is optional and offered after launch. It is never a condition of the build.

Maintenance plans are billed monthly in advance and run month to month. Either of us may cancel with 30 days' written notice. We do not lock you into a minimum term.

Where a plan includes a usage allowance — such as the AI conversation limit on the Growth Plan — sustained use above that allowance may require moving to a higher plan. We will discuss this with you before making any change; you will not be silently billed for overage.

Domain registration and renewal fees are billed separately, annually, at cost with no markup.

If a maintenance plan ends, we will assist with a reasonable handover of hosting and domain control to you or your new provider.

We warrant that the work will be performed with reasonable skill and care.

We will correct, at no charge, any defect in our own code reported within 30 days of launch, where the site is used as intended and has not been modified by you or a third party.

We do not warrant that the site will be uninterrupted or error-free, that it will achieve any particular commercial result, or that it will rank in any particular position in search results.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability arising out of or in connection with a project is limited to the total fees you paid us for that project.

We are not liable for indirect or consequential loss, including loss of profit, revenue, business, goodwill, or data.

You are responsible for maintaining your own backups of any content you supply.

Each of us agrees to keep confidential any non-public information the other shares in the course of the project, and to use it only for the purposes of the project.

This does not apply to information that is or becomes public through no fault of the receiving party, or that must be disclosed by law.

You may cancel a project at any time in writing. You remain liable for the deposit and for any work completed up to the cancellation date, invoiced pro rata.

We may terminate if payment is more than 30 days overdue, if material needed to proceed remains outstanding beyond 60 days, or if we are asked to produce anything unlawful, misleading, or that infringes another party's rights.

On termination, any work paid for in full transfers to you.

Where the Consumer Protection Act 68 of 2008 applies to our agreement, nothing in these terms limits or excludes any right you have under that Act, and these terms are to be read subject to it.

Where we transact electronically, the Electronic Communications and Transactions Act 25 of 2002 applies.

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction.

If a dispute arises, we both agree to first attempt to resolve it in good faith by discussion before commencing any formal proceedings.

We may update these terms as our services change. The version in force for your project is the one published on the date your quote was accepted.

Changes to a live maintenance plan will be communicated at least 30 days in advance.

Questions about these terms can be sent to info@prompt-it.co.za.